Customer service can make or break a brand. James has considerable experience working across the most senior levels of customer service in the automotive industry with a proven track record of success. He has worked with a broad range of frontline as well as mid and back office customer service staff on their customer communications skills to enable them to achieve consistently good results.
Benefits of customer service communication training:
- Confident customer service staff who can use their communication skills to achieve win-win situations and drive growth.
- Brand building through empowering customer services staff to communicate with impact.
For more information about how James can moderate and present your event, then please get in touch via our contact page.
0044 (0)7773 229909